How can we help?
FAQs first, then real humans on email.
Frequently asked
Open invoicekaro.com on your phone or laptop, enter your 10-digit phone number, and you're in. There's a free tier with 3 clients and 5 invoices/month — no card needed.
What is the "Collect" feature?
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I'm a registered MSME — does the app know that?
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How is my client's acceptance recorded?
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Where are uploaded proof files stored?
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I forgot my login. What do I do?
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How do I cancel my subscription?
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Where can I report a bug or suggest a feature?
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Do you have a refund policy?
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Get in touch
General support
Help with the app, bug reports, feature requests.
Billing
Subscription, refunds, payment issues.
Privacy / data requests
Personal-data access, deletion or correction (DPDP Act, GDPR).
Grievance officer
For complaints under the Indian IT Rules, 2021.
grievance@invoicekaro.com
Legal
Compliance, partnership, or legal matters.
Service window
We respond to support email within 1 business day (Mon-Fri, 10:00-19:00 IST). Privacy and grievance requests are acknowledged within 72 hours as required by the Indian DPDP Act.
Status & uptime
Service health is monitored 24×7. If you see an issue, check invoicekaro.com/api/health — it returns a JSON status. If that's failing, please email support and we'll be on it.