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Getting Paid

How Your Customers Pay

What your customer sees on an invoice's pay page (a UPI QR and button for the exact balance, your UPI ID and bank details), how the money reaches you directly, and taking UPI at the counter with Quick Bill.

On this page

Every issued invoice has its own secure pay link. It opens a public pay page with the invoice and every way to pay you: UPI and bank transfer. The money goes directly into your own UPI or bank account.

Important
UPI and bank transfers go directly to your saved account. InvoiceKaro does not collect or settle these payments for you. Any charges from your bank or payment provider depend on their terms.
  • Email and SMS: invoice emails and text messages include the link, and so do reminder emails. In the email it reads View invoice and current outstanding balance.
  • WhatsApp: InvoiceKaro's WhatsApp message gives the amount, your business name, the invoice number and the due date, but not the link. To give a WhatsApp customer the pay page, copy the link and send it yourself.
  • Anywhere else: Copy pay link on the invoice puts the link on your clipboard. See Pay links: share & revoke.

What the pay page shows

Your customer doesn't need an account: the link opens in any browser. At the top is your business name and GSTIN, the invoice number, the Due date and a Status pill, then Billed to with the customer's name and address. Below come the line items (quantity × rate), the Subtotal, CGST and SGST or IGST, and the Total.

If part of the invoice has already been paid, Already paid and Balance due appear under the total, and every way to pay asks for the balance, not the full amount. Which ways to pay appear depends on what you've saved in Payments & UPI.

Pay directly via UPI

With a UPI ID saved, the Pay directly via UPI box gives your customer three ways to pay, all for the exact balance due:

  • Scan the QR: a QR code with the amount and the invoice number already filled in, captioned *Scan to pay ₹…*. Any UPI app can scan it.
  • Pay ₹… via UPI app: a button that opens the customer's UPI app (GPay, PhonePe, Paytm, BHIM) on their phone with the payment ready to confirm.
  • UPI ID: your UPI ID with a Copy button, for customers who'd rather type it in.
Pay directly via UPI: a QR for the exact balance, the button that opens a UPI app, and your UPI ID to copy. Earlier layout shown; use the current navigation steps in this guide.
Pay directly via UPI: a QR for the exact balance, the button that opens a UPI app, and your UPI ID to copy. Earlier layout shown; use the current navigation steps in this guide.View full size
Note
Uploaded a custom UPI QR code but no UPI ID? The page shows your QR instead. A saved QR can't carry the amount, so there's no UPI app button and your customer types the amount in.

Pay by bank transfer

With a bank account saved, the page lists Account holder (your business name), Account number, IFSC and Bank, each with a Copy button, for NEFT, IMPS or RTGS. When UPI is shown too, this box is headed Or pay by bank transfer.

The bank-transfer box: every field has its own Copy button, to help customers copy your account details accurately. Earlier layout shown; use the current navigation steps in this guide.
The bank-transfer box: every field has its own Copy button, to help customers copy your account details accurately. Earlier layout shown; use the current navigation steps in this guide.View full size

Under the ways to pay, the page tells your customer that you'll confirm the payment and mark the invoice paid. If you haven't saved any payment details, it asks them to contact you for payment details instead.

Invoice or linkWhat your customer sees
Unpaid (Sent, Pending or Overdue)The invoice and every way to pay you. The status pill turns red once the invoice is overdue.
Part-paidAlready paid and Balance due under the total. The QR and the UPI button ask only for the balance.
PaidPaid · Thank you, with a note that you've marked the invoice as paid. No payment details are shown.
Cancelled, revoked or expiredAn InvoiceKaro page saying the link was turned off or has expired. None of your invoice or payment details are shown. See Pay links.
Note
UPI and bank transfers don't report back to InvoiceKaro, so the page shows Paid only after you record the payment. See Recording payments.

Card and net-banking

InvoiceKaro doesn't take card or net-banking payments for you: new invoices offer UPI and bank transfer, both straight to you. Invoices made with an earlier card gateway may still show an Or pay by card / net-banking → link under the other options.

At the counter: Quick Bill

For a walk-in sale, Quick Bill has a Show UPI QR button. It makes a QR for the bill total from your UPI ID, and the customer scans it on the spot. Once the money has arrived, Paid · Save & print saves the bill and prints the receipt, or Paid · Save only saves it without printing. With only a custom QR saved, the customer types the amount in. See Quick Bill for counter sales.

Does my customer need to sign up or install anything?+
No. The pay link opens in any browser, and they pay with the UPI app or bank they already use.
Can a customer pay part of the amount?+
Yes. Whatever arrives, record it with Record payment on the Payments page. The pay page then shows what's already paid and asks only for the balance. See Recording payments.
How long does a pay link work?+
Check the expiry shown when you copy it; the default is 30 days. Copy the link again for a fresh one. See Pay links.
Need help with these steps? Contact support