Help & Support
Contact & Support
How to reach the InvoiceKaro team — support, billing and privacy email, phone and WhatsApp — what to include for a fast reply, and what to expect.
We're happy to help. For most questions, the fastest answer is the in-app Ask AI assistant or the FAQ and Troubleshooting pages — but when you need a human, here's how to reach us.
Tip
Try Ask AI first — the chip in the app header opens a drawer grounded on your current tab's data and answers most 'how do I…' and 'what's my…' questions instantly. See AI assistant.
Support channels
Pick the channel that matches your question so it reaches the right team:
| Channel | Use it for | Reach |
|---|---|---|
| Support email | General questions and bug reports | support@invoicekaro.com |
| Billing email | Subscriptions, plan changes, refunds | billing@invoicekaro.com |
| Privacy email | Data requests, export and privacy | privacy@invoicekaro.com |
| Grievance officer | Grievances under IT Rules 2021 | grievance@invoicekaro.com |
| Legal | Legal notices and requests | legal@invoicekaro.com |
| Phone | Talk to us directly | +91-8093712301 |
| Quick chat-based help | +91-8093712301 |
Response times: we aim to answer support requests within 1 business day, and privacy or grievance matters within 72 hours.
Note
Verification and trial emails come from noreply@invoicekaro.com; invoices come from billing@invoicekaro.com. Allowlist both so nothing important lands in spam.
What to include for a fast reply
A little detail helps us solve things on the first reply instead of asking back-and-forth. When you write in, please include:
- The email or phone number on your InvoiceKaro account.
- What you were doing and what you expected to happen.
- What actually happened — the exact error message if there was one.
- The invoice number, customer, or pay link involved, if relevant.
- Whether you're on phone or desktop, and a screenshot if you can.
Important
Never share your OTP codes with anyone — our team will never ask for them. Sign-in is by one-time code only; there's no password to reset or hand over.
What to expect
We aim to reply to every message and read each one. To get answered sooner:
- 1Check the FAQ and Troubleshooting — your issue may already have a one-step fix.
- 2Ask the in-app Ask AI assistant, which can answer using your live account data.
- 3If you still need us, email the right address above (or use phone/WhatsApp) with the details listed earlier.